Can I cancel my order?
You can cancel your order at any point until production begins. However, once production begins, you can no longer cancel your order.
To cancel an order, go to your Order History on the RapidDirect website.
Identify the order that requires cancellation, then choose ‘Cancel’ on the right-hand side. A dialog box will then appear; select ‘OK’ to cancel the order.
Please note that you cannot un-cancel an order. If you decide to retroactively proceed with a cancelled order, you must request a new quotation.